Enterprise resource planning (ERP) companies are winning over business owners by showing how one single database can be used to manage and help automate multiple parts of the business, saving both their time and money.
What happens when you get too big for your accounting software? Once a company evolves from a small business into the maturity of a mid-market enterprise, the trusty old accounting program can start to feel a little small. In the battle to stay competitive and ahead of the curve, many mid-size business leaders are turning to mobile strategies that aim to revolutionize their operational processes. From financing to order processing and stock control, the ability to have a handle on these facets on the go is seen as integral to meeting growing consumer demands.
Couple this with a decline in traditional office spaces and many employees now working remotely, the important issue of access to vital business data, becomes increasingly more prominent. With this in mind, an increasing number of businesses are looking to utilise ERP software, which puts the inventory and power of a desktop PC into one handy, centralised system. ERP is a term that describes a software suite of modules that run several functions within a company. The modules can include multi-entity accounting, order tracking, advanced inventory and warehouse management, project management, e-commerce and more. Turning to truly mobile ERP solutions can have many cost saving benefits, critical for those businesses that may already have low margins. More crucially however, it is about companies being able to truly drive forward their business on the go.
Take, for example, procurement. Keeping up with demand while making the right calls on a new product is a complex balancing act, often requiring access to key metrics to decide when and what is the best product to invest in. With cloud ERP software, this information is available at the touch of a button, with business leaders able to drill into margins, costs, profitability and much more without ever having to open the office door.
What about customer service? Making a customer wait a day for a response to an order enquiry can be the difference between a sale made or lost, and more crucially, threaten profits. Having constant access to lines of communication with your customers can help build brand loyalty and trust, making them more likely to return to your company the next time an order decision is to be made. Consumer loyalty shouldn’t be scoffed at either – the cost of acquiring a new customer is thought to be seven times that of holding on to an existing one.
Vital consumer insights can also be used to create a truly integrated mobile CRM strategy, with every customer interaction recorded and stored instantly at the touch of a button. This can help an entire team ensure customer enquiries are handled as efficiently as possible moving forward, with previous lines of communication able to be drawn upon should they prove useful in the next line of enquiry.
You can track all of these things with spreadsheets or different applications but it quickly becomes confusing; errors creep in, which can cost a business time and money. The errors can become so large – a critical cashflow shortage, for instance – that it can wind up the company. Hence the birth of the ERP, a single database that tracks all these things in one place.
While not every business can afford to spend vast sums of money on a mobile salesforce, they can invest in ERP software. Placing real-time data in business owner’s hands, companies are able to make critical operational decisions at the click of a button, affording them the chance to build a safe and profitable future.
Jakarta, 11 August 2017
Business Development Manager ERP SONIC™
a Company of PT MYME TALA INTERNASIONAL